It started with a
cold shower.
Why we built it
Joe was at the gym, standing under a cold shower. On his way out, he mentioned it to the teenager at the front desk and got a shrug.
It was not the employee's fault. There was nowhere to record the issue and no clear way to get it to the person who could fix it.
The next time Joe came in, the shower was still cold. He asked for an update. Nobody had one.
It was a small problem, but it affected whether he could shower before work that morning. Joe did not want to post a complaint. He wanted to tell someone who could fix it, and know when it was done.
There was no good way to do either one. So we built one.
The founders
Two founders who saw the same gap from different sides.
Joe Van Dyk
Co-founder
Joe has spent 25 years building technology as a software developer and AI architect. Through POSIX, he creates practical tools that help small and midsize businesses reduce friction and serve customers better.
Fix It First began with a problem he experienced at his own gym.
He leads the product and technology behind Fix It First.
Logan McKnight
Co-founder
Logan is a former CEO who now advises growing businesses and their leaders. She has seen the same problem repeatedly: owners cannot fix what they never hear about.
As businesses add employees and locations, the owner becomes further removed from the everyday customer experience. Fix It First gives them a way to stay informed without having to be everywhere.
She leads the customer experience, business strategy, and owner-focused side of the platform.
Hear it while you can still fix it.
Give customers a simple way to report what went wrong, and let them know when you have taken care of it.