Hear about the slammed night while you can still fix it
A 15-minute wait tonight.
A one-star review tomorrow.
The slow pour on a packed Friday. The flat beer from a dirty line. The board still listing a keg you blew through last week. You can't work every table, so you're the last to know. Put a QR code on the coaster and it becomes a direct line to you: you hear it while the guest is still on a stool, with time to make it right.
Works on the phone already in their hand. Nothing to download.
Dana R.
“My pour was flat and tasted soapy, and half the board is beers you're out of. Waited 15 min for that.”
Pulled the line, swapped the keg, and fixed the board. 4 people who flagged the flat pour got a text back.
fixed the same night
What lands on the coaster
The stuff they'd never flag to a busy bartender.
“Beer tasted flat and kind of soapy. Sent it back and the second pour was the same.”
left taps
“Three of the beers I wanted were 'no longer served' but they're still up on the board.”
tap list
“Waited 15 minutes to order one beer. One bartender, packed house, line out the door.”
Friday rush
“Sat down to a table covered in someone else's empties. Nobody came to clear them.”
table 5
“Ordered the hazy IPA, got handed something else, and only noticed after a few sips.”
service well
“Men's room was out of soap and the floor was sticky. For a Saturday that's rough.”
restroom
The window is one round
The slammed-night wait turns into a regular who stops coming in.
A guest who waited 15 minutes on a packed Friday rarely says a word at the bar. They drink up, walk out, and cross you off the list. Next Friday the stool sits empty and you never learn why.
Give them a direct line to you and you close that window. You hear the flat pour while they are still on the stool, swap the keg, reply yourself, and a problem handled well gives them a reason to come back.
How it works
From the stool to fixed, before they cash out.
- 01 8:12p
A guest scans the coaster
A small QR code on the coaster, the table, or the menu board. No app, no login. With a beer in hand they thumb out what is off in about ten seconds, and leave a number if they want to hear back.
- 02 8:13p
You see it behind the bar
Every report from every table lands in one place, already sorted. Four people flagging the same flat pour read as one line problem, not four separate complaints.
- 03 8:40p
The guest hears back from you once it is handled
Pull the bad keg, clear the table, open a second register, then mark it done. Everyone who flagged it hears back from a real person at the business, not a form. A rough round handled well gives a guest a reason to come back.
The faults you can't taste
The coaster catches what the bar can't see.
A dirty draft line and a board still listing a blown keg are quiet faults. You are slammed, the regulars are nice about it, and nobody walks up to say the pour tastes off. The guest with the beer in front of them knows first. The QR code on the table puts that in your hand while the keg is still on, in time to do something about it.
Tonight · from the floor
- Line 4 · flat & soapy 3 flags · clean it
- Board out of date 2 flags · 3 dead taps
- Friday wait opened a 2nd register
Line 4 flagged 3 nights running: book the cleaning
Hear it at the bar, not at 9am.
Put a QR code on the coasters and the table tents this week. Start free, set up your taproom in a few minutes, and hear about the flat pour while you can still fix it.
Start free