Hear about it while you can still fix it
Hear about the dead pedestal
before the rig leaves.
You can't walk every loop and dock all day, so you're the last to know a pedestal is dead. A guest will not hunt down the office. They stew, they pack up, and next season they book somewhere else. Put a QR code at the site and the bathhouse and it becomes a direct line to you: you hear it while the rig is still hooked up and a fix still counts.
No app for guests to download. It works over text, even on one bar.
Guest in site 42
50-amp pedestal · photo attached
“Pedestal is dead, breaker trips every time I plug in. Can't run the AC and it's 90 out. Checking out tomorrow.”
Breaker reset, pedestal load-tested, logged. 2 guests on that loop got a text back.
handled before checkout
What you'll actually hear
The stuff a guest stews on and never walks to the office to say.
“Site 42 power pedestal is dead, the breaker keeps tripping every time I plug the rig in.”
site 42 · 50-amp“Bathhouse showers have been cold since this morning. Pretty rough with a toddler.”
bathhouse“Dock C cleat is loose, wobbles when I tie off. And there is a pier nail sticking up two slips down.”
dock C“Water at the spigot on our site is coming out brown. Is it safe to drink or fill the tank?”
site 19 · spigot“WiFi has been down all weekend and I am here for work. Office said they would look into it Friday.”
loop B“Dump station hose is split and spraying everywhere. Nobody wants to use it like that.”
dump stationThe gap
The silence costs you the next booking, not the breaker.
What a guest remembers is never that the pedestal tripped. It is that they told the office and nobody came. A transient guest has hours, not days, and the booth is across the property, so most of them swallow it, roll out, and book somewhere else next season.
Get the report at the pedestal and you close the loop before they roll out. And when the complaint is a wobbly dock cleat or a pier nail, you also have the timestamp and the photo. A commercial dock owes the highest duty of care, so that thread is your paper trail.
How it works
Three steps, dead pedestal to texted-back.
- 01 7:10p
A guest scans the QR code right at the pedestal
A QR code on every power pedestal, site post, bathhouse door, and dock box. They scan the one in front of them, type what is wrong, and add a photo. It works over text, so it goes through even where the cell signal is one bar and a web form would stall.
- 02 7:11p
It lands in the office inbox, pinned to the site
Every report feeds one place, sorted, tagged to the exact pedestal or slip. Three rigs flagging the same tripped breaker on that loop are grouped into one job. A loose cleat or a brown spigot jumps the line.
- 03 Before checkout
Maintenance fixes it and the guest hears back from you
Mark it handled and the guest who reported it hears back from you, not a form. The family that was packing up annoyed learns you reset the breaker yourself before they pull out of site 42, while a fix still counts.
A QR code on every pedestal and dock box
On the pedestal, the site post, the bathhouse door, the dock box.
The guest scans the QR code right where the problem is, so the office knows it is site 42's 50-amp and not some vague gripe about power. It runs over text, so the report still reaches you from the back loop where the signal drops and a QR-to-web-form would just spin.
Safety items, a loose cleat or a sticking pier nail, rise to the top and keep their timestamp and photo. Run a marina and a campground under one office and both roll into the same inbox, so the on-site manager sees every open item across the property at a glance.
Hear it at the pedestal, while the rig is still hooked up.
Start free, put a QR code on every pedestal, dock box, and bathhouse, and fix the gripe while the guest is still on site.
Start free