Hear it from the floor while you can still fix it
One dirty restroom.
The hall takes the star.
You can't stand on every floor at once, so you're the last to know. A guest never names the stall. They blame the food hall. So a flooded second-floor bathroom drags every vendor down at once. Put a QR code on the door and on every shared space, and it comes straight to you from the floor, a direct line to the person who can actually fix it, in time to do something about it.
Two reporters, one inbox. Guests on the shared space, vendors on the rest.
Renata C.
“Upstairs bathroom was flooded and out of paper. Cool stalls but I'm not coming back to this place.”
Porter mopped and restocked within the hour. 4 guests flagged it; all of them got a text.
fixed the same shift
What comes in from the floor
From a guest at the table and a vendor at the dock.
“Second-floor restroom is out of paper and the floor is flooded. Stepped in it on the way to my table.”
guest · 2nd-floor restroom
“Half the tables in here are dirty and nobody is bussing. Bought my food and had nowhere clean to sit.”
guest · main seating
“Shared ice machine is down again and no one is responding. I am running a bar over here.”
vendor · the cocktail stall
“Delivery dock was blocked all morning. My produce sat in the heat on the truck and half of it turned.”
vendor · loading dock
“AC over the east stalls has been out since open. It is 90 in my kitchen and customers walk right past.”
vendor · east row
“Trash by the entrance is overflowing and there are flies. Not a great look walking in.”
guest · front entrance
Two ways the hall bleeds
A guest blames the hall. A vendor signs somewhere else.
The shared space is what the guest judges, and they judge the whole hall for it. A flooded restroom or a sea of dirty tables sours the visit for every stall under your roof, and most guests never say a word. They just stop coming back, and you never learn why.
The vendors are your real customers, paying the licenses. When the shared ice machine dies for the third time and nobody answers, they stop renewing. An empty stall is the number the property owner asks you about. Hear both complaints the day they happen and you keep the hall full and the stalls rented at the same time.
How it works
From the floor to fixed, same shift.
- 01 12:41p
They scan the QR code where the problem is
A QR code on the restroom door, the seating-area pillar, the ice machine, the loading dock. A guest or a vendor thumbs out what is wrong in ten seconds. No app, no login. They leave a number if they want to hear back.
- 02 12:42p
It lands in one inbox, tagged to the spot
Every report from every stall and every shared space lands in one place, already sorted. Four guests flagging the same flooded restroom read as one job. The tag tells you it is the second floor, not the first.
- 03 1:15p
They hear back from a real person at the business
Send a porter, restock the paper, get the ice machine serviced, then mark it done. The guests who flagged it hear it is fixed, from you, not a form. The vendor who was about to walk knows a real person at the business moved on it. A frustrating visit becomes a personal exchange.
Guests and vendors, one place
Take care of the guests and the rent roll from one inbox.
Guests report on the shared space they see. Vendors report on the things you own and they depend on, the ice machine, the dock, the AC. Both land in the same inbox, each tagged to the spot, so you triage a flooded restroom and a dead compressor on one screen and answer both before the day is out.
Today · by reporter
- Guest · 2nd-floor restroom 4 flags · fixed
- Guest · main seating bussed · fixed
- Vendor · shared ice machine 3rd time · open
- Vendor · loading dock blocked · open
Two open vendor jobs. Clear them or a stall walks.
Hear the whole hall while you can still fix it.
Put a QR code on the restrooms, the seating, the dock, and every stall. Start free, set up the hall in a few minutes, and catch the flooded floor and the dead ice machine the same shift they happen.
Start free