Before you lose the regular
The unhappy diner won't tell you.
They'll tell Google.
You can't work every table, so you're the last to know the plate came out cold or the bathroom ran out of soap. Most diners smile, leave, and never come back. Put a QR code on the table and it becomes a direct line to you, heard at the host stand with minutes to spare.
Works on the phone already in their hand. Nothing to download.
Marcus T.
“Our table won't stop rocking and the food came out cold. Server disappeared after we ordered.”
Manager shimmed the table and comped dessert before they left. 3 people at that table got a text back.
fixed the same day
What lands on the table tent
The stuff they'd never flag to the server.
“Burger came out cold and my wife got the wrong pasta. Server never came back to check.”
table 14
“Our table rocks every time someone leans on it. Almost wore my drink twice.”
patio
“Men's room is out of paper towels and the soap's empty. Kind of gross for a place that serves food.”
restroom
“Waited 25 min for water and nobody checked on us once. Place wasn’t even full.”
front room
“Fork had dried food on it and the table was sticky. Had to ask for a new set.”
booth 6
“You’re out of the short rib AND the special? That’s the whole reason we drove over.”
host stand
The window is minutes
A rough meal you never hear about costs you the regular.
A diner who had a rough meal rarely flags it. They thank the server, walk to the car, and decide not to come back. You find out weeks later, when the regular you counted on just stops showing up.
Give them a faster place to put it and you close that window. You catch the cold plate while they are still in the booth, fix it, and keep the table you were about to lose for good.
How it works
From the booth to fixed, before they pay.
- 01 7:48p
A diner scans the QR code on the table
A small QR code on the table or printed on the receipt. No app, no login. They thumb out what went sideways before they have even paid, and leave a number if they want to hear back.
- 02 7:49p
You see it at the host stand
Every report from every table and every location lands in one place, already sorted. Six people flagging the wobbly patio tables read as one job, not six.
- 03 8:30p
They hear back from you, not a form
Shim the table, fire a fresh plate, restock the towels, then mark it done. Everyone who flagged it hears back from a real person at the business. A rough meal becomes a personal exchange, and the diner has a reason to come back.
Run more than one room
Spot the one location losing you regulars.
Every location reports into one inbox, tagged by store. When the Downtown patio racks up wobbly-table flags three nights running, you see it before it costs you regulars. Problems that spread across a group start at one address, and this is how you find it.
This week · by location
- Riverside 2 reports · all fixed
- Eastgate 1 report · fixed
- Downtown 9 reports · 6 open
Downtown patio: 4 flags, same wobbly tables
Fix the table. Keep the customer.
Put a QR code on the table tents and the receipts this week. Start free, set up your first room in a few minutes, and get the report in time to do something about it.
Start free